Vacature: Customer Service Employee (Temporary)

Filling Pieces is looking for a strong service-oriented Customer Service Employee who is available from 15th November 2017 until 15th January 2018.
In your role you will provide customers with accurate, valid and complete information regarding our products and services.
  • Provide the best customer care in order to enhance worldwide customer satisfaction
  • Share information in database and inform team members and other relevant parties of any updates
  • Answer questions from our customers properly and efficiently through telephone, e-mail, social media, chat and WhatsApp
  • Offer personalized customer support through these digital channels
  • Follow up and monitor live social media dialogues
  • Stay up to date with social media and digital communication trends
  • Ensure that all customers’ concerns and enquiries are dealt with appropriately and in a timely manner
  • Evaluate and make proactive suggestions to improve the customer experience
  • You are accurate and well organized
  • You are enthusiastic
  • You have a lot of patience and are able to remain professional in all situations
  • You are flexible and dynamic
  • You have a pro-active service minded attitude
  • You like to solve problems
  • You are a team player and are open-minded to a diverse range of cultures
  • Currently enrolled in a bachelor or master program
  • Available for 32 to 40 hours a week
  • Available at least 3 evenings until 20:00
  • Available from 15th November 2017 until 15th January 2018
  • Experience in customer service is a pre
  • Excellent command of the Dutch and English language
  • Strong focus on sustainable customer satisfaction